FAQs

At All-Star Maids, clients have the option to choose their maid online based on their personal preference. We believe that our services become more personalized and dedicated when maids compete for your attention.

2. How does “choose-a-maid” work?

You can set up an appointment when you call 877.827.6243 or contact us by e-mail or directly through our website. - If you’ve found a maid of choice already, let us know. If not, we would be glad to help you. - We will create a personalized program based on your expectations and goals. - You can switch between maids until you find the professional that suits you the best. - We understand that maids and their performance are the core of our outstanding relationship. For that reason, you are welcome to submit your feedback online or write to us directly. - What clients say about a maid has effect on her points and status.

3. Why do your maids have different rates per hour?

Their rates are determined by their individual tempo and skills and depend on the client demand. At All-Star Maids, we reward our maids for impeccable performance even if the job should take her less time to complete.

4. What is the difference between a flat rate and hourly rate?

Flat rate is the price determined by our All-Star representative for your service program and is irrelevant to the time needed to complete the job. Hourly rate is the rate per hour when the project price has not been estimated in advance. The final price is calculated after the job has been completed.

5. What is your pet policy?

All pets are welcome! All-Star Maids also offers pet sitting, and clients can be matched with a maid who will care for their pet. Also, our cleaning supplies and equipment are completely safe for children and pets. However, please ensure that pets are not interfering with the work of our maids. Regardless of our efforts, some animals should be crated for safety.

6. How do you determine your prices?

Although price is not a priority, when it comes to cleaning service it is essential. To ensure complete satisfaction with our company, we have a very competitive pricing policy. We listen to our client’s requests to determine a flat quote based on a various components. These components include frequency, size of the premises, areas included in the service, pets, type of service, etc. All-Star Maids members take advantage of our preferential rates, courtesy for their loyalty to us. But there is more, we also offer bonuses and free service for clients showing outstanding gratitude.

7. What methods of payment are accepted?

At All-Star Maids, we respond to your expectations in many ways, including billing and payment processing. All conventional and electronic methods of payment are accepted, except cash.

8. Do you provide cleaning supplies or we should have our own?

We work with client’s supplies on request but we do recommend using our ecologic supplies.

9. Do you work on holidays?

Yes, we do. However, our rates are higher on holidays and during the early hours. For this reason, we will call you in advance if your appointment coincides with a holiday and you would like to reschedule.

10. What if something is damaged when my home is cleaned?

We treat your home or office with the greatest of care; however, should damage or breakage occur while we are cleaning your home, we will make every effort to have the item repaired or replaced. Insurance claims will be filed when appropriate.

11. Am I potentially liable for worker's compensation insurance or taxes?

Many homeowners are not aware of their potential personal liability for work-related injury and social security taxes for independent home-service workers. All liability issues fall under All-Star Maids, so don't worry, we take care of this for you.